Shipping Policy

At Scent Cycle, we strive to provide a seamless and reliable shipping experience for both buyers and sellers. Below, we outline our shipping policy to ensure transparency and convenience throughout the process.

1. Shipping Process

Once a purchase is confirmed, the seller is responsible for shipping the product to the buyer. All shipments will be processed through third-party carriers, such as UPS, and are subject to the shipping fees determined at checkout. Sellers are expected to ship the product within 2 business days after a sale is completed, ensuring that buyers receive their purchases promptly.

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the product. These costs will be displayed at checkout before completing the purchase. The buyer will be responsible for the payment of shipping fees unless otherwise specified by the seller.

3. Delivery Times

Delivery times depend on the shipping carrier, the destination, and the selected shipping method. On average, standard shipping can take between 5 to 7 business days for domestic orders. International shipping may take longer, depending on the country and customs processing. We will provide tracking information once the shipment is dispatched so that buyers can monitor the delivery progress.

4. Order Tracking

Once an order is shipped, a tracking number will be provided to the buyer via email. Buyers can use this number to track the status of their order directly through the shipping carrier's website.

5. International Shipping

Scent Cycle currently offers international shipping to selected countries. Shipping fees for international orders will be calculated at checkout. International shipments may be subject to customs duties, taxes, and other import fees, which are the responsibility of the buyer. Please check with local customs authorities for any additional charges before completing your purchase.

6. Address Accuracy

It is essential that buyers provide accurate shipping information, including the correct address and contact details. Scent Cycle is not responsible for delays or delivery issues resulting from incorrect or incomplete address information. If an order is returned due to an incorrect address, the buyer will be responsible for the additional shipping costs to resend the product.

7. Shipping Issues

If a product is lost, damaged, or delayed during shipping, the buyer should contact the seller directly. Both the seller and buyer should cooperate to resolve the issue. In case of significant shipping problems, Scent Cycle will assist in mediating between both parties to ensure a fair resolution.

8. Return Shipping

If a product needs to be returned due to damage or dissatisfaction, the return shipping cost will be handled as follows:

If the product is faulty or not as described, the seller will cover the return shipping cost.
If the buyer simply changes their mind, they are responsible for the return shipping fees.

9. Shipping Restrictions

Certain products, such as those classified as hazardous materials, may have shipping restrictions based on their contents or destination. Sellers are responsible for ensuring that their products comply with shipping regulations. In such cases, Scent Cycle will notify the buyer of any shipping restrictions that may apply.

10. Changes to Shipping Policy

Scent Cycle reserves the right to update or modify the shipping policy at any time. Any changes will be communicated to users, and the updated policy will be posted on the platform. By continuing to use Scent Cycle, you agree to the terms outlined in the updated policy.

If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team. We are here to assist you!

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